Q:
Do you offer free shipping?
A:
Yes, all orders above $49 dollars will be shipped for free. (And FREE returns).
FAQ
Q:
What is your return policy?
A:
Returns are FREE. Please see more in the link here:
Q:
When do I receive my refund?
A:
You will receive your refund as soon as we hear from you about the return. Your refund should show back on your credit card within 1-3 days.
Q:
Can a sale item be refunded?
A:
Yes. Please see more information here:
Q:
How can I reach customer service?
A:
The best way to reach us is to email us at contact@mooshiepets.com anytime of the day.
You can also call us at 718-433-9100 during our office hours Monday-Friday 9am-5pm Eastern Standard Time.
Q:
How secure is my personal data on your website?
A:
Our website is protected with an SSL (Secure Socket Layer) Certificate to protect your sensitive information such as credit card information, usernames, passwords, logins. The padlock or a green bar and the ‘s’ after the http in our URL address stands for ‘secure’. Any data entered will be secure and encrypted, allowing secure connections from a web server to a browser.
Q:
Do you keep my credit card information?
A:
No, we do not keep any credit card information in our system.
Q:
Which shipping carriers do you use?
A:
We use USPS and UPS.
Q:
When will my order ship?
A:
All orders received before 2pm, will ship the same day. Orders received after 2pm will be shipped the following business day.
Orders received after 2pm on Friday, will be shipped following Monday.
Q:
When will I receive my order?
A:
USPS Ground Advantage: It features 2-5 day service standards for packages up to 70 pounds
USPS Ground Advantage prices are based on weight and zone.
USPS Priority Mail: Takes 1-3 business days to arrive to its destination. USPS Priority Mail service is used for packages weighing over 15.99 oz and above – per USPS regulations.
Please note that USPS charges by zone. Mooshiepets, LLC headquarters is in zip code 11102.
Q:
Do you ship internationally?
A:
No, we do not ship internationally. This includes Canada.
Q:
Where do you ship?
A:
We ship within The United States, including Alaska and Hawaii. We ship to Puerto Rico. We ship to P.O. Boxes and military addresses.
Q:
How can I send someone a Mooshiepets.com Gift Card?
A:
You can purchase a Gift Card at mooshiepets.com under the Gift category and choose to either email the Gift Card to someone, or, you can print the Gift Card to hand it to the person. You will need a printer and a letter size 8.5”x11” paper to print the Gift Card.
Q:
What if I received a damaged item?
A:
Please notify us immediately. Please see more information here:
Q:
Is there a Mooshiepets store near me?
A:
No, we only sell online.
