No, we only sell online.
The best way to reach us is to email us at firstname.lastname@example.org anytime of the day. You can also call us at 718-433-9100 during our office hours Monday thru Friday 10am-5pm Eastern Standard Time.
Our website is protected with an SSL (Secure Socket Layer) Certificate to protect your sensitive information such as credit card information, usernames, passwords, logins. The padlock or a green bar and the ‘s’ after the http in our URL address stands for ‘secure’. Any data entered will be secure and encrypted, allowing secure connections from a web server to a browser.
We do not keep any credit card information in our system.
We use USPS and UPS.
All orders received before 2pm, will ship the same day. Orders received after 2pm will be shipped the following business day.
USPS First-Class Mail takes an average of 1-3 business days to arrive at its destination. USPS Priority Mail takes 1-2 business days to arrive at its destination. UPS Standard Shipping (Ground) takes 3-5 business days to arrive at its destination.
No, we do not ship internationally. This includes Canada.
We ship only within the contiguous United States. We do not ship to Alaska, Hawaii, or Puerto Rico at this time. We do not ship to P.O. Boxes or military addresses.
Yes, all orders above $49 dollars will be shipped for free.
You can purchase a Gift Card at mooshiepets.com under the Gift category and choose to either email the Gift Card to someone, or, you can print the Gift Card to hand it to the person. You will need a printer and a letter size 8.5”x11” paper to print the Gift Card.
Yes. When we send the gift on your behalf, we will include a packing slip with an order number. The packing slip will not show the dollar amounts. They can follow our Return Policy to return the gifts and receive Store Credit.
You have 30 days to return a product you are not satisfied with. The product has to be intact, in its original box, tags still attached, unused, unwashed, undamaged, and will need a proof of purchase such as email showing your order or a packing slip.
The customer is responsible for the return shipping cost. You can use USPS or other preferred carrier and mail the package back to our warehouse:
Att: Returns 4301 27th Street, Suite 227B
Long Island City, New York 11101
You will receive your refund once we receive and review the merchandise you returned. Your refund should show back on your credit card within 1-3 days.
Please notify us immediately via email email@example.com and include your order number and the product description which was received damaged and we will respond ASAP. You can also call us at 718-433-9100 during our office hours Monday thru Friday 10am-5pm Eastern Standard Time.
Yes. Please follow the return policy.