Thank you for shopping at mooshiepets.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product for a store credit or a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase, to:
4301 21st Street, Suite 227B
Long Island City, New York 11101
Shipping charges incurred in connection with the return of a product are non-refundable. The customer is responsible for the return shipping cost.
Customers can use USPS or other preferred carrier to return the product.
If you received a damaged product, please notify us immediately for assistance by emailing us at firstname.lastname@example.org.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us via email email@example.com. You can also reach us during our regular office hours Monday thru Friday 9am–5pm by calling 718-433-9100.