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Return & Refund Policy

Thank you for shopping at mooshiepets.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product for a store credit or a refund.

 

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

 

Send the product with its original packing and the receipt or proof of purchase, to:

Mooshiepets, LLC

Att: Returns

4301 27th Street, Suite 227B

Long Island City, New York 11101

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. The customer is responsible for paying the costs of shipping. Customers can use USPS or other preferred carrier to return the product.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance by emailing us at contact@mooshiepets.com Sale items can be refunded.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us via email contact@mooshiepets.com or you can reach us during our regular office hours Monday thru Friday 10am – 5pm.

Thank you!

We have received your request and will be in contact with you soon.