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Return and Refund Policy

Returns are FREE.

Our products can be returned within 30 days of the original purchase. You will be refunded once we receive your request. We do not refund the shipping cost.

Please complete the form that shows on the bottom of this page, or, you can give us a call at 718-433-9100. The return label will be emailed to you to use on the package to return the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Damaged items

If you received a damaged product, please notify us immediately for assistance by emailing us at contact@mooshiepets.com.

Sale items can be refunded. We do not refund shipping cost.

Thank you!

We have received your request and we will be in contact with you soon.